FAQ

1. What products do you sell?
– We offer men’s performance sports t-shirts, designed with moisture-wicking fabric for comfort, durability, and active use.

2. How can I place an order?
– Browse our store, choose your item, add it to your cart, and proceed to checkout. Your order will be confirmed once payment is completed.

3. What payment methods do you accept?
– We accept secure payments through Shopify Payments, which supports major credit and debit cards.

4. How long does shipping take?
– Handling Time: 1–2 business days
– Delivery Time: 2–4 business days within the UK
– Carrier: Royal Mail (orders are shipped Monday to Friday)

5. Do you offer free shipping?
– Yes, all orders within the United Kingdom include free shipping.

6. Can I cancel my order?
– Orders can be cancelled before they are shipped. If your order has already been dispatched, you can return it by following our Returns & Refunds Policy.

7. What is your return policy?
– Returns are accepted within 30 days of delivery
– Items must be unused, unworn, and in original condition
– Free return shipping is provided
– Exchanges are available for eligible items

8. How do I request a refund?
– Once we receive and inspect your return, your refund will be processed within 7 days back to your original payment method.

9. What if I receive a defective or incorrect item?
– Please contact us right away. We will provide a free return label and arrange either a replacement or a full refund.

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Contact Information

For help with orders, payments, or returns, you can contact us:

– 📧 Email (preferred): support@uberkits.shop
– 📞 Phone: +44 7930 343321
– 📍 Address: 32A Bloemfontein Rd, London, W12 7BX, United Kingdom
– 🕒 Opening Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)