Return & Refund

At Uber Kits, we want you to shop with confidence. If for any reason you are not completely satisfied with your purchase, our transparent and hassle-free return and refund process ensures peace of mind.

This policy applies to all orders shipped within the United Kingdom.

1. 30-Day Return Window

– You may return eligible items within 30 days of delivery.
– Items must be unused, unworn, in original packaging, and with all tags attached.
– Proof of purchase (order confirmation or receipt) is required.
– Customized or personalized items can only be returned if they are faulty or incorrect.

2. Free Return Shipping

– All approved returns within the UK include free return shipping.
– Once your return is approved, we will email a prepaid Royal Mail return label along with clear instructions.

3. Damaged, Defective, or Incorrect Items

– If your order arrives damaged, defective, or incorrect, contact us immediately.
– We will provide a replacement or full refund at no additional cost.

4. Exchanges

– Exchanges are accepted for:
 – Different sizes
 – Replacement of defective or damaged items
– Exchanges are processed once the original item is returned and inspected.

5. Restocking Fees

– No restocking fees apply to any return.

6. Refunds

– Once your return is received and inspected, we will confirm approval.
– Approved refunds are issued to your original payment method within 7 business days.
– Processing times may vary depending on your payment provider.

7. How to Request a Return or Exchange

– Contact our support team to begin the process:
 – Email (preferred): support@uberkits.shop
 – Phone: +44 7930 343321
 – Address: 32A Bloemfontein Rd, London, W12 7BX, United Kingdom
– We will provide your free return label and instructions within 24 hours on business days.

---

Contact Information

For any questions regarding returns, refunds, or payments:

– 📧 Email (preferred): support@uberkits.shop
– 📞 Phone: +44 7930 343321
– 📍 Address: 32A Bloemfontein Rd, London, W12 7BX, United Kingdom
– 🕒 Opening Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)